FAQ
Frequently Asked Questions (FAQ)
Welcome to Lui Home’s FAQ page!
We’re here to help you with everything you need to make your shopping experience smooth and enjoyable.
If you can’t find the answer you’re looking for, please don’t hesitate to contact us — we’re always happy to assist.
1. How long does delivery take?
Our estimated delivery times are:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Total estimated delivery time: 7–10 business days
For more information, please visit our [Shipping Policy] page.
2. Do you offer free shipping?
Yes! We provide free shipping on all orders within the United Kingdom.
Check our Shipping Policy for more details.
3. Where is Lui Home located?
Lui Home (formerly Freedom Achievers) is a UK.-based home equipment brand offering a curated selection of high-quality products.
We currently ship exclusively to the United Kingdom.
4. What should I do if I receive a defective item?
If you receive a defective product, we’ll gladly replace it at no cost.
Please contact us and return the item within 30 days.
See our Return Policy for details.
5. Can I cancel my order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order.
Simply contact us within this timeframe to cancel.
6. What is your return policy?
We offer a simple and hassle-free return process.
For complete return guidelines, please visit our Return Policy page.
7. When will I receive my refund?
Once your returned item has been received and inspected, we’ll process your refund.
Funds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
See our Refund Policy for more information.
8. Do your products include a warranty?
Yes — all purchases come with a 30-day warranty.
For details, check our Return Policy.
9. How can I contact customer support?
You can reach our team via the [Contact Us] page or by emailing us directly at
10. Do you ship internationally?
At this time, we only ship within the United Kingdom.
11. Do you have a physical store?
We are an online-only store, which allows us to offer competitive prices and a wide range of products.
12. Can I place a bulk order for my business?
Yes! We accept bulk orders.
Please reach out to our customer support team for more information.
13. How can I exchange a product?
For details about exchanges, please refer to our Return Policy.
14. How do I track my order?
You can easily track your purchase through the Track Order page on our website.
Contact Information
Store Name: Lui home
Address: 182-184 High Street North, East Ham, London, E6 2JA
Email: info@lui-home.com
Phone: +447520641964
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to respond within 1–2 business days.